FAQ

Are the machines that you offer in working condition?

Yes, EMS Commerce never offers a machine with a problem. Every single equipment is checked under various conditions before the shipment.

I would like to check a machine before I decide to buy. How can we do it?

After agreeing with our Office about the date you wish to visit us, rest is easy once you come. EMS Commerce Office is located in Istanbul and it is 22 kms (13,6 miles) away from the Istanbul Atatürk Airport. You can rent a car from the airport and get into the navigation our coordinates, or take a taxi, or the metro.

I want to check a machine but I want to do that inspection remotly, somehow. But How?

You kindly tell us which equipment and we make it ready for the inspection, agree for a time of a day with you and on that day and time agreed, we let you see the machine in working condition through tele-conference or a Skype talk.

I saw a machine on your site and want to buy it, but till I get the visa, flight tickets and etc, it can be sold. What is the solution?

You can pay 10% of the price of a machine to reserve it for 15 days, and 20% for 1 month. During that time, the machine will be reserved to your name.

Which payment options are available in EMS Commerce?

Cash, Bank Transfer, L/C, Western Union, UPT, Moneygram, Zolotaya Korona (Golden Crown).

Are the Machinery under guarantee?

We sell used and sometimes new equipment. The new machines that we supply are under guarantee for 1 or 2 years depending on the manufacturing factory’s terms. The used equipment that we offer, are going through a valuation ration, but as we are not the manufactureres, we only guarantee the good working of the machinery during the purchase and unfortunately not more than that.

You don’t have the machine I need, can you find it?

Yes, we can. If not the same, we can find an analog of it. Kindly direct your request to us and we will let you know about the result.

If I buy a machine from you, can you organize the transport?

Ofcourse.

I don’t have a company and I don’t know anything about the import/export issues. If I buy a machine from you, how can you send it directly to my place?

No worries, we handle the procedure entirely. We can organize the transport and the custom clearance in your country and make it be dispatched till your door without problem.

What are the working timetable of your company?

EMS Commerce works from 08:00-18:00 (local time) from M-F. But we are also available most of the time through the mobile phones or mails

I have a surplus machine, similar to the ones you sell. Would you be interested in offering it?

Yes sure, kindly send us more information about your machine to our mail adress and we will get into contact with you in a short time.